COVID-19 FAQ’s

I have a wedding booked next year at your hotel and only vaccinated guests will be invited. Can you guarantee that your colleagues will be vaccinated?
We are strongly encouraging all colleagues to get vaccinated as soon as they have the opportunity to do so, and we would expect that the majority of our colleagues will be vaccinated by the date of your event, however we are unable to guarantee it at this point in time. ​

Are all your staff vaccinated?
We are strongly encouraging all colleagues to get vaccinated as soon as they have the opportunity to do so, but we are not mandating vaccinations at this point in time. We don’t currently require employees to disclose their vaccination status but have opened channels for them to provide their vaccination status if they are comfortable doing so.

Why are you not mandating vaccinations?
We are hugely supportive of the drive to get our community full vaccinated, and recognise that it’s key to getting our country moving again and the recovery of our industry. We are strongly encouraging all colleagues to get vaccinated as soon as they have the opportunity to do so. We are aware that some organisations have mandated vaccinations for their employees. IHG’s business model, where we manage or franchise hotels that are owned by a third party, makes it a little more complex to mandate. We do, however, continue to review and work with our hotels to make the right decisions that protect colleagues, guests and the community.

What are you doing to encourage your employees to get vaccinated?
We are providing paid leave for full-time, part-time and casual colleagues to attend vaccinations. We have also been sharing regular updates through our internal channels to staff with our message of encouragement to get vaccinated as soon as they have the opportunity to do so and are asking people to share photos of their second jab on social channels to drive awareness and behaviour.

Would you mandate vaccinations if required by the government?
Yes. We always follow government advice and are prepared for that possibility.

IHG Way of Clean

As the world adjusts to new travel norms and expectations, we’re enhancing the experience for you – our hotel guests in three key ways.

  1. By redefining cleanliness and supporting wellbeing throughout your stay. We are expanding our commitment to cleanliness by using new science-led protocols and service measures, partnering with industry leading experts Cleveland ClinicEcolab and Diversey and launching a global IHG Clean Promise.
  2. Providing flexible offers and packages so you can book with confidence.
  3. Proving Covid Safe meeting technology to allow you to get back to business.
IHG Clean Promise - IHG Hotels